HELP US SERVE YOU BETTER!

This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.

Basic Information

INSTRUCTIONS: Select your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1 Which of the following best describes your awareness of a CC?
CC2 If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was ... ?
CC3 If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?

INSTRUCTIONS: For SQD 0-8, please put a check mark( ) on the column that best corresponds to your answer.

Strongly Agree Agree Neither Agree nor Disaaree Disagree Strong Disagree
SQD. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction's requirements and steps based on the information provided
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid an acceptable amount of fees for my transaction (Costs) Optional
SQD6. I feel the office was fair to everyone, or 'walang pa/akasarl' during my transaction.
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.
Suggestions on how we can further improve our services (optional):

Email address (optional):